Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: How is the printer connected? USB/WirelessĪre you able to make a copy from the printer? To provide you with an accurate solution, I'll need a few more details: Don't worry we'll work together to find a solution for you. I understand you are having issues printing on your HP DeskJet printer. Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.